Desktop Support Technician at TEKsystems

Description

Job Description

RESPONSIBILITIES: Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s PC support (Primary and Lab computers); provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients. Will be required to load base image on PC’s; Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems, both local and network printers. Responsible for all work in progress assigned to ensure completion of incidents and tasks, and proper communications with clients; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.

COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Hands on Support, Lab Instrument Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools. Troubleshooting experience; referencing knowledge articles; working with team and other IT staff members; meeting and talking on the phone with vendors to solve issue and install hardware/software.

Skills

Desktop Support, Windows 10, VMware

Top Skills Details

Desktop, Windows 10

Additional Skills & Qualifications

QUALIFICATIONS: Associates Degree in Computer Science or related discipline: at least seven or more years of experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; wants to ownership and pushes to learn environment and tools being used for support

Experience Level

Intermediate Level

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $25.00 - $30.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Worcester,MA.

Application Deadline

This position will be accepting applications until Dec 31, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.