Desktop Support Technician (Secret Clearance) - KaylaTek

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Position Description

KaylaTek has an exciting Desktop Support Senior opportunity supporting the recently awarded AFNCR contract. This is a high visibility position supporting a premier Air Force contract as part of the Platinum and Gold Support Team Staff.

Essential Job Functions:

• Executive Desktop Support with daily interaction with Senior Air Force Officers and Senior GS Civilians
• Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users.
• Installation services include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system.
• Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair.
• When necessary coordinate the repair activities with the manufacturer or extended warranty vendor. Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other.
• Provide IT services for MS Internet Explorer applications, and common system software.
• Provide IT infrastructure after hours & weekend support as necessary.

Basic Qualifications:

• Bachelor's Degree or Masters Degree in Information Technology, Information Systems, or Computer Science
• Active and Final Top Secret Clearance
• Currently possess DoD IAT Level II certification, Security+CE or higher.
• Experience with DoD Risk Management Framework (RMF)
  
• Minimum of 8-15 years of experience supporting operations centers supporting 15,000 or more customers integrating service providers for a blend of basic and premier customers.

MUST BE A US CITIZEN

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.