Desktop Support Technician - NTT DATA

Pittsfield, MA 01201

About the Job

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team Onsite based in Pittsfield, Massachusetts.

Position Summary:
Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.

Job Description:

Provide primary Technology Bar coverage of walk-up support center at the client location.
Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies & procedures.
Coordinates with end users on expectations and availability to conduct services.
Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assets.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
Provides technical feedback on technical process issues to improve overall service delivery.
Strives to meet Client service level agreements/objectives and customer satisfaction goals.
Escalate to lead or manager according to Client service management processes on issues that impact a Client End User and/or entire operation at site.
Basic installation and maintenance of technical products.
Follows predefined procedures in everyday activities.
Work is regularly reviewed by a more senior level technical specialist.
Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals.
Installs, maintains, and optimizes desktop/notebook configurations at Client site.
Diagnoses and resolves product performance problems and performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
Instructs customer in the operation and maintenance of the system.

Basic Qualifications:

Must have 3+ years of experience in Servicing/Deploying Computer Equipment.
Must have 3+ years of End User Desktop Support experience.
Must have experience in a Windows operating system environment.
Must have proven customer service background and strong communication skills.

Preferred Skills:

Able to comprehend and follow verbal and written technical instructions and scripts.
Experience with Mac computers and AV would be a plus.
Qualified resources should have A+ certification or equivalent skill set.
Certification in various hardware platforms may optionally be required for servicing hardware issues.
Individual must have the ability to receive calls during the normal business day and after hours.
Physically be able to lift and move Enterprise and Client technology hardware in Client environment.
Excellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolution.
Excellent interpersonal skills and ability to work collaboratively in a team environment.

About NTT DATA:
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits .

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Source : NTT DATA