Desktop Support Specialist at CAI

Job ID Number

R4240

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Desktop Support Specialist you will travel across the state of PA to various client sites to replace current desktop/laptops that are end of life.

Job Description

We are looking for a Desktop Support Specialist to work with existing client IT and Procurement teams to deploy new hardware to hundreds of employees across the state of PA. This position will be a full-time 3+ month contract and on-site (100% travel M-F).

All travel expenses will be covered by the client.

What You'll Do

• Support Asset management policies and processes

• Provide technical support to clients

• Perform PC Imaging and Software installation

• Decommission PCs in accordance with client processes

• Consistently interacting with end-user and other IT technical staff to have issues resolved

• Analyzing problems/situations, understanding problem impact on client business

• Applying problem solving techniques

• Responding to client queries, providing timely resolutions to client issues

• Maintaining highest client satisfaction

• Maintaining positive client relationships even in severe situations

• Logging all related activities for each customer query and handling client data securely

• Respond to requests for technical assistance in person, via phone, electronically

• Follow service desk procedures

• Redirect problems to appropriate resource

• Identify and escalate situations requiring urgent attention

• Track and route problems and requests and document resolutions

• Stay current with system information, changes and updates

• Make sure the process conformity and SLAs are accomplished

What You'll Need

Required:

• 0-3 years' experience in IT support environment, preferably as a dispatch field services technician

• A+ certification required

• Driver license required

• Knowledge of Windows Operating system

• Knowledge of PC hardware and related devices. Mouse, Monitors, speakers, etc.

• Knowledge of Asset Management

• Experience with a service desk ticket system

• Customer Service Orientation with the ability to work calmly and professionally

• General IT experience and familiarity with terms related to PCs, laptops, printers, networks, software and other IT related assets

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.