Desktop Support IV; 137566 - Real Advancement

Job Title: Desktop Support IV

Job type: C2C; 6/30/2025, with potential for at least 1-year extension

Location: Onsite with future ability to be Hybrid, maximum 2 days remote work. POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). Candidates that are NOT located IN WISCONSIN or NOT willing TO RELOCATE within that timeframe will NOT be considered and should not be submitted.

ALL WORK MUST BE DONE IN WISCONSIN

Basic Functions:

The State of Wisconsin is looking for a Desktop Support IV.

Project Details (project overview, who the contractor will work with, soft skills needed, etc.): This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.

Top Skills:

• Independently perform a variety of desktop support related tasks

• Experience in desktop concepts, practices and procedures related to desktop support

• Extensive knowledge with desktop technology

Thank you.