Desktop Support Engineer - INSPYR Solutions

Job Summary:
We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems.

Job Requirements:

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
• Install, configure, and maintain operating systems, software applications, and hardware components
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Assist with the setup and deployment of new equipment and technology
• Perform regular maintenance and updates to ensure optimal performance of IT systems
• Document and track all support requests and resolutions using a ticketing system
• Collaborate with other IT team members to address complex technical issues
• Provide training and guidance to end-users on best practices and IT policies
• Ensure compliance with company IT policies and security protocols
• Develop and leverage application centric Key Performance Indicators (KPI’s) to identify inefficiencies, streamline processes, and drive informed decisions
• Offer an outstanding customer experience to all employees

 Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Proven experience as a Desktop Support Engineer or similar role (3+ years)
• Strong knowledge of Windows and macOS operating systems
• Technical proficiency in Microsoft environment including:
  • Compute  (e.g., Laptops)
  • Peripherals   (e.g., Printers and Scanners)
  • Unified Communications   (e.g., Microsoft Exchange and Teams)
  • Identity and Access   (e.g., Microsoft Active Directory and Group Policy)
  • Data Protection   (e.g., Email Security and Endpoint Protection)
  • Knowledge and Collaboration Management   (e.g., SharePoint and ITSM)
  • Productivity Applications   (e.g., Office 365 and Adobe Creative Suite)
  • Asset Management   (e.g., Inventory Management and Purchasing)
• Familiarity with network troubleshooting and basic network configurations
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Self-motivated continuous learner
• Must be able to provide exceptional customer service

 Desired Skills:

• Familiarity with PowerShell or similar scripting languages
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
• Experience with project management

 
Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

 
 
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.