Desktop Support at Avinya Infotech

Position: Technology Support Specialist

Address: Austin, TX 78701, United States onsite role

Type: Contract, 12+ months, long term

Start: ASAP

Interview: Video Interview

Job Description:

The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to personnel. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.

Responsibilities (include but not limited to):

Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
Laptop troubleshooting, maintenance and administration.
Apple iOS and Android device support; setup and configuration.
Knowledge and understanding of HP, Xerox and Canon print devices.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; TEAMs.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.

To qualify, candidates must have:
• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
• Approximately 3-5 plus years of experience in support of IT products
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Excellent interpersonal, communication and organizational skills
• Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
• Able to work effectively with high level customers and other management personnel
• Excellent Customer Service skills.