Desktop Support Analyst at Empower Professionals Inc

Role: Support Analyst

Location: Philadelphia, PA (Hybrid)

Duration: 12+ Months

Mandatory:

• IT support
• Desktop Support
• Service Desk
• Should be very good in providing L2 support

Looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.

The Support Analyst will provide support to End Users on a variety of computing issues.

Responsibilities :

• Diagnose, resolve, and follow-up on issues relating to various user computing issues· Provide technical support by phone, remote access, deskside, or site visits as required · New hire device setup/Imaging· Experience utilizing ticketing systems.
• Ensure tickets are accurately documented and resolved in accordance.
• Device inventory management.
• Position may require working extended hours or occasional night/weekend as required.
• Excellent communication skills both verbal and written· Ability to multi-task in a fast-paced environment· Office 365 Productivity Tools.
• VPN troubleshooting/connectivity· Mobile Device Support· Follow client Compliance standards.

Requirements:

• 1+ year(s) relevant technical field experience.
• Windows 10 support experience · Prior Help Desk experience.
• Prior ticketing system experience, such as ServiceNow.
• Ability to balance workload while maintaining high standards ??? EUC L2 with Scripting experience must.