Desktop Engineer, MCM/Intune at Softworld Inc

Job Title: 81079 - Desktop Engineer, MCM/Intune

Job Location: Needham MA 02494

Onsite Requirements:

• Intune
• PowerShell
• MECM/SCCM

Job Description:

• We are seeking a Desktop Engineer/Architect with 2 or more years of experience in Desktop Engineering to join the Workplace Technology Infrastructure Engineering Team.
• This role will provide global technical expertise and design technology solutions for End-User community.

Keys to the Position:

• Must have experience with Intune and Microsoft Configuration Manager (MCM)
• Ability to prepare Operating Systems (OS) for corporate use
• PowerShell and scripting as a Desktop Engineer.
• Must have experience with "Modern Management"

Responsibilities:

• Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune
• Use and optimize Intune Policies to help bring "Modern Management"
• Prepare new Microsoft Windows OS versions for use within Intune for Physical and Virtual use
• Leveraging "Modern Management" to update new software and drivers from Intune
• Working with leadership to define and enforce the Desktop Architectural Standards and identifying areas for improvement.
• Assisting in the overall design, installation and integration of IT Desktop solutions throughout the enterprise.
• Tracks technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs.
• Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution
• Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact.
• Mentor new employees on the team's policy and procedures

Skills \ Experience:

• 2-5 Years of experience in Desktop Engineering or similar discipline.
• Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
• Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti.
• Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
• An understanding of creating and managing reports using technologies such as PowerBI and SQL Server.
• Exposure to Cloud based technologies such as Azure, AVD and AWS.
• High level of technical expertise with Microsoft products such as Office 365, Teams and Active
• Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable process and solutions to automatic operations.
• Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
• Demonstrated skill in solving problems with coding languages such as Powershell, VBscript or Python.
• Knowledge of post-implementation environments and ability to follow through on "Day 2" to ensure infrastructure stability.
• Written and oral communication skills appropriate for the position include:
  • The ability to speak with clarity on technical issues in various professional settings.
  • Tailoring the message to the audience - conveying complex technical concepts down to a level listeners can understand.
  • Provide persuasive feedback regarding the best approach to resolving systemic and singular problems (may include communication via telephone, in person, presenting to large groups, etc.).
  • Ability to write complex documents (may include policies, procedures, instructions and/or presentations).
  • Ability to work independently with minimal direction or oversight and with a group/team.