DeskSide Support Technician - Danta Technologies

We're seeking a Deskside Support Technician. This position is based in Boston, MA, and requires onsite from Monday to Friday.

Job Description:-

• As a member of the Desk Side Service-1 (DSS-1) team associate will provide quality support with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers through telephone support (help desk) and field support (service requests and on-site problem resolution).
• Works in a team environment for installations and building of laptops/desktops and configure the laptop/desktop/workstations as per client or business unit requirements. Sometime he also need to resolve basic IT related issues on time.
• Provide hands-on support to other IT teams including but not limited to (Basic) Network Services, Business Applications, and other IT teams.
• Experience 5 to 8 Years

Technical Skills/Hands-on:

• Windows 11 client installation, Laptop Image, and integration with entire Infra
• Movement of assets from build room to production floor and putting it back into IT Store room
• Resolving basic Win10/11 related issues. Like OS, Explorer related issues, etc
• Laptop/desktop configuration as per Active directory setups.
• Configuration of outlook and email configuration on client side
• Client machines maintenance through Symantec Endpoint Security
• Anti-Virus Policy implementation.
• CAT-6 cable crimping, Cable tie and tagging
• Basic knowledge of New RSA tokens registration and setup for users.
• Follow the business unit guidelines regarding installation or uninstallation of laptop /desktop as per go live requirements.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.