Desk Assistant - Riverside Harley-Davidson

Job Title:              Desk Assistant (Sales Team Administrative Assistant)

Department:         Motorcycle Sales

Supervisor:           Sales Manager and/or General Sales Manager

Summary Description

Assist the Sales Management Team with administrative work and data entry to provide a more fluid buying experience. Responsible for providing a full range of administrative support. Daily work performed under the direct supervision of the Sales Management Team and requires a high degree of accuracy and discretion, as many of the documents handled are extremely sensitive. 

Duties and Responsibilities

• Provide prompt, dependable, high quality, word processing to the Sales Department and Business Managers.
• Provide high quality assistance to personnel to ensure a smooth running and productive sales environment.
• Prepare letters, reports, financial contracts, and other correspondence.
• Set-up and maintain an accurate easy to access filing system for all important documentation.
• Package deals, track down titles, help find information needed to help fund/finalize deal.
• Create schedule in ScheduleBase for Sales Department.
• Create motorcycle hang tags in compliance with state regulations and company policies.
• Analyzes and verifies customer information provided from Fit Specialists and ASMs and then enters information exactly as it appears in Lightspeed/Talon.
• Prints reports from Lightspeed/Talon, Google Docs, H-Dnet, and other dealership systems as requested.
• Updates notes and other information in various Google Sheets.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High school diploma or the equivalent.
• 2+ years’ customer service experience.
• Must possess a positive attitude and show enthusiasm for the products we sell.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Must be able to multitask and input data with accuracy and efficiency in a high paced environment 
• Good verbal communication skills.
• Pleasant phone manner.
• Must maintain a professional appearance and a neat, well organized work area. 
• Valid driver’s license and a good driving record. 

Physical Demands

• Requires the use of both hands.
• Frequently works on a computer in a typical office environment.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.