Dental front desk staff/insurance coordinator - BROPACK Bronner Packmittel GmbH

Overview

The Front desk staff duties include coordinating appointments for patients, explaining and collecting insurance benefits and patient payments, maintain good communication with referring offices and patients.

MN Periodontal Associates is seeking a full-time front desk staff/insurance coordinator to help provide quality care to our patients. Building relationships with our patients is very important to us. We provide dental surgeries, including dental implants and extractions, daily. Hours are 8-5 Mondays-Thursday and 8-1 on Fridays. NO weekends or night hours! Only ONE location!

Candidates must be highly motivated, detail-oriented, outgoing and friendly. Candidates must also demonstrate ability to work in a fast-paced environment and be a team-member while providing quality care to our patients.

Core duties and responsibilities include the following. Other duties may be assigned.

• Liaise with insurance providers to elucidate patients' coverage and to resolve disputes about rejected claims
• Prioritizes and processes incoming Insurance Verifications, Referrals, and Prior Authorization requests
• Verifies member/patient eligibility
• Ensures insurance carrier documentation requirements are met
• Understands and can explain dental and medical insurance plan benefits.
• Oversee processing of dental claims and manage EFT payments
• Plan, coordinate, and implement dental care for patients based on individual requirements
• Explain treatment plans and payment plans to patients
• Effectively communicate with others, including physician offices, insurance companies, patients, and others about insurance benefits and costs associated to procedures.
• Handles multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION:

High school diploma or equivalent

EXPERIENCE:

Knowledge of dental/medical benefits and breakdowns a plus

Proficient computer skills

COMPETENCIES:

To perform the job satisfactorily, an individual should demonstrate the following competencies:

• Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

• Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things

• Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions

• Written Communication – Writes clearly and informatively; able to read and interpret written information

• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment

• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity

• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently

• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

• Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality

• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly

• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events

• Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan