DIRECTOR - VIP LATIN MARKETING - Seminole Gaming

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

JOB SUMMARY:

Under the direction of the Senior Vice President of Player Development, the incumbent is responsible for developing new premium casino business within the Latin market. Incumbent will cultivate new premium business relationships through both traditional and innovative methods. Responsibilities include increasing awareness of Hard Rock Hollywood, drive trial, and build customer loyalty resulting in frequent trips with high level casino play from various Latin markets with a focus on the Miami Dade area.

ESSENTIAL JOB FUNCTIONS:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Develop and/or introduce new business relationships to Hard Rock Hollywood. Maintain relationships with existing patrons through frequent personal contact to generate incremental gaming trips and earn a larger share of their entertainment wallet.
• Display effective sales skills to confirm premium trips.
• Determine and approve the issuance of complimentaries while maintaining an appropriate level of comp reinvestment.
• Attend functions hosted by property to serve and assist invited guests.
• Attend outside social event functions in the Miami Dade South Florida market in order to meet potential guests.
• Serve as an ongoing ambassador and advocate for our gaming product and amenities to valued guests.
• Maintain professional and courteous relationships with team members in Player Development and across the entire Hard Rock brand to enhance the productivity and effectiveness of the Player Development department and all property operations.
• Demonstrate a commitment to ensuring all compliance rules and regulations are adhered to including but not limited to Anti Money Laundering, CTR Reporting, local gaming regulations and responsible alcohol service.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Qualifications

High school diploma or equivalent required. Ten (10) years of casino host and/or player development experience, with Player Development executive or director level experience.

Experience in using desktop computers, MS Office applications, and casino software applications for player tracking and reporting data.

Must be able to speak, read and write fluently in English and Spanish.

Must live in Dade County Florida with ability to travel to Hard Rock Hollywood and/or other areas of Southern Florida, when required.

Willingness to travel domestically and internationally as needed

WORK ENVIRONMENT:

Frequent exposure to casino related environmental factors including, but not limited to, crowds, secondhand smoke and excessive noise.  Frequent time in office consisting of environmental factors typical in an indoor, climate-controlled office environment. Must be able to continuously maneuver around the property, often standing for long periods of time. Must be able to respond to visual and aural cues. Must have the manual dexterity to operate a computer and other office equipment. Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis. 

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).