DC TECH - BOYD - Sunrise Systems Inc

Job Title: Data Center Technician
Job ID: 24-00943
Location: Boydton, VA
Duration: 6 months contract- W2 
 
About the Role: 
 
Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, and verbal/written communication skills, who are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude.
 
Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion. 
 
What you'll do: 
 
Ideally, a candidate will be adept in both hardware troubleshooting and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas. 
 

• Hardware Troubleshooting Related Skills 
• Great server hardware knowledge with a deep understanding of all component & system type failures 
• Assist in conducting on-field issues until the root cause is determined based on: 
• Controlled testing of suspect hardware, system, or firmware 
• Engagement of internal engineering departments and the customer 
• Proactively and reactively support field deployments globally by: 
• Learning new products in the production or lab environment 
• New Product Introduction training for site leads and technicians in the field. 
• Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that maintaining customer SLA. 
• Utilize Linux and Windows Command-Line to troubleshoot hardware. 
• Cable management (labeling, dressing, and unintrusive) 
• Communication, Foundational Skills, and Competencies 
• Daily status updates 
• Define, develop, and implement external and internal customer initiatives. 
• Proactively support field sustaining activities by 
• Developing SOPs, Knowledge articles, & guides 
• Conduct training on new issues/resolutions, new technical processes & new tools. 
• Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer. 
• Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center. 
• Pre and post-work follow-up for projects. 

• Minimum expectations: 
• 3+ years of experience 
• CompTIA A+ or equivalent experience 
• CompTIA Server+ or equivalent experience 
• Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight. 
• Ability to work autonomously and within a local or geographically dispersed team environment. 

• 5+ years experience 
• Associate degree in computer science, computer engineering, Information technology or equivalent

• MCP/MSCE certification  
• Powershell 

Contact:
Vinay Kumar Vinay.c@sunrisesys.com Direct: (732) 837-0448| URL: www.sunrisesys.com