Cx Retention Senior Associate at The Fountain Group

Job Description:

• Pay is $36 - $43 per hour based on experience.
• 6- month assignment with the potential to extend based on need and performance.
• Fully Remote Role.
• Help create communications and programs to increase retention and engagement of our customers across email, push notifications, and in-app messaging.
• You will collaborate with all parts of the business to create and execute CRM campaigns that have a direct impact on growth and revenue goals.
• This role will support our Occasions workstream which is highly cross-functional and supports holiday & consumer moments.
• Manage the setup and monitoring of CRM campaigns for our Occasions workstream.
• Create email campaigns in Braze Build multiple email campaigns weekly using Taxi for Email template editor and HTML.
• Ensuring up-to-date copy and terms & conditions within Occasions campaigns.
• Test, QA, and schedule emails.
• Identify target audiences via behavioral attributes.
• Manage subscriber entries from Google Forms & in app opt-ins collecting cx feedback, data entry etc.
• Establish a strong working relationship with cross-functional stakeholders in our Product, Operations, Analytics and Strategy teams.
• Stay current on marketing best practices in email, push and SMS and share learnings and insights regularly with the broader marketing team.

Qualifications:

• 3+ years experience in CRM or email marketing.
• Deep familiarity with CRM technology including ESPs Braze Required.
• SQL knowledge and/or experience.
• Analytical mindset.
• Attention to detail Strong writer and communicator.
• Knowledge of HTML Basic knowledge of SQL or willingness to learn.
• Comfort with data visualization platforms (e.g. Tableau, Sigma).
• Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics.
• Extremely organized, dependable, self-motivated & ability to multi-task.
• Bachelor’s degree or equivalent experience.