Customer Support Specialist - Insight Global

Position: Sales Desk Professional

Location: Hebron, KY 41048

PR: $21.26/HR

Duration: 12-month contract to hire

Notes:

• The Call Center is open from 8am-8pm
• The shift for these candidates can be 10am-7pm or a 9am-6pm or 8am-5pm (flexible)
• There will be anywhere from 4-6 weeks of training to start where they need to be in the office 5 days per week (afterwards, it is 3 days in office 2 days remote)

Must Haves:

• 2-3 years of experience in a help desk, service desk, sales, or call center environment
• MS Office Suite proficiency – must be advanced in MS Outlook and MS Excel
• Experience using SAP
• Order Entry/Order Management
• Understand shipping terms
• Strong reliability, ownership, and proactive problem solving

Plusses:

• Sales experience within a call center environment
• Automotive industry experience
• Experience using Salesforce and/or New Voice Media
• MS Excel (v-look ups, pivot tables, conditional formatting)
• ERP systems (order side not procurement side)
• MRP Systems

Day to Day:

Insight Global is looking for a Sales Desk Professional for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams.

Day to Day %:

• Answering inbound calls – 30%
• Emails from customers – 30%
• Adding in orders, verifying inventory, verifying pricing, tracking information for orders and add into SAP – 40%

Main roles and responsibilities include:

• Answer incoming customer phone calls and provide professional first-class sales support.
• Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.
• Work with customer to meet customer service fill rate goals, maximize customer satisfaction.
• Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.