Customer Support Specialist - CellGate Access Control Systems

IMMEDIATE OPENINGS!

Customer Support Specialist - Gold Key Support Team

Elevating Customer Care to Unparalleled Heights

CellGate is seeking an exceptional Customer Support Specialist to join our prestigious Gold Key Support Team. This elite team is dedicated to providing the highest level of customer care, ensuring that our clients maximize the potential of our innovative access control solutions.

As a key member of the Gold Key Support Team, you will play a crucial role in bridging the gap between our cutting-edge technology and our valued clientele. Your expertise will be instrumental in guiding Home Owners, Property Managers, and Dealers through the implementation, optimization, and ongoing use of the CellGate solution.

Your Mission

• Activate Connections: Guide new customers through product activation with clear, supportive communication
• Master Data Management: Ensure smooth operations through accurate database entry and updates
• CRM Expertise: Manage the activation process using Salesforce, tracking cases and maintaining detailed accounts
• Product Authority: Become an expert in CellGate's product universe, troubleshooting and sharing knowledge
• Technical Support Backup: Step in to assist the Technical Support team during high-volume periods or complex issues, providing skilled assistance on technical support calls
• Customer Relations: Maintain a courteous, helpful, and professional demeanor in all interactions

Your Toolkit

• Passion for delivering exceptional customer service
• Outstanding written and verbal communication skills
• Exemplary phone etiquette
• Basic software proficiency
• Keen attention to detail
• Familiarity with standard office equipment
• Exceptional time management skills
• Strong troubleshooting skills
• Ability to quickly learn and apply technical knowledge
• Adaptability to switch between customer support and technical support roles
• Salesforce experience (preferred)

Join CellGate and become a versatile support professional, ready to tackle both customer inquiries, system administrator issues, and technical challenges. Apply today and let's create exceptional customer experiences together!

CellGate: Where Innovation Meets Customer Care