Customer Support Representative - FTC Inc

With locations throughout California, we are one of the premier telecommunication Solutions Providers.

We have an exceptional collaborative, dynamic, fast-paced environment that offers a wide range of learning and career opportunities. We look for people with can-do positive attitudes, who are flexible when priorities change and willing to reach in and help wherever needed.

Our Customer Support Representative team thinks big and dreams even bigger. They are the face and voice of our brand assisting in our mission to deliver the future before anyone else. We are proud to say our Customer Support Representative team delivers the best in class customer experience 100% of the time. Dive right into being the center of innovation, delivering your expertise through hands-on demos and scheduling service installations that provide customers with access to the globe’s most robust network. We provide all the essential tools and extensive training you need in a supportive team atmosphere. Get ready to close the deal and open up endless opportunities TODAY! 

Customer Support Representative Responsibilities: 

• Bring customers and technology together by educating them on the benefits of our services and sales promos
• Identify new sales opportunities by generated client leads 
• Upsell services and transition leads into actual sales
• Properly manage given territory, overturn objections, and close a sale if needed to increase sales margins
• Assist Management and Sales in developing customized packages and program renewals for assigned customers
• Understand the program needs of our client and stay on track to meet or exceed program goals
• Acquire extensive industry sales skills by attending client conferences to connect customers to the latest products and services

Qualifications We look for In A Customer Support Representative : 

• Strong customer service or sales representative background and experience with relationship building
• Reliable transportation
• Dependable and resilient 
• Massive ambitious and eager to develop sales and leadership skills 
• Phenomenal negotiation and persuasion tactics 
• Proven ability to overturn objections and close a sale when needed 
• Excellent time management and flexibility under pressure 
• Confident, energetic, and charming demeanor 

We Offer Our Customer Support Representative Team:

• A diverse and inclusive culture 
• Opportunity to make a difference in the community
• Immense opportunities for advancement into leadership or sales management positions
• Uncapped earning potential, bonuses, and incentives
• Yearly company trips for top performers 

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