Customer Support Parts Representative - Nesco Resource, LLC

We are looking for a Small Engine and Parts Customer Support Representative that can provide considerate and high-quality customer support via phone in topics such as warranty, technical support, and parts orders for small engines. Must be customer friendly, a team player and keep projects moving to meet deadlines.

Responsibilities and Duties

• Provide superior customer service
• Answer customer questions on repair and service of units
• Identify parts via part breakdown or customer description
• Ability to learn and address customer issues with small engines and generators

• Process Warranty claims and customer orders
• Document customer issues and follow up with customers if needed

• Customer service experience

• Small engine or automotive experience
• Electrical Background a plus
• Consistent work history
• Display extensive product knowledge

• High school diploma

• Strong benefits
• Competitive pay
• Casual atmosphere

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.