Customer Success, Sales Support, and Operations Specialist - Bowl Now

• PAY TRANSPARENCY: USD Starting Range $40,000 - $60,000/annual, plus bonus-eligible pay! Total compensation is commensurate with experience and goal achievement.
• Residency and Relocation Disclosure: This immediate job opportunity is open to Pennsylvania residents only. This role requires monthly, in-person meetings at our Carlisle, PA office. Remote work is allowed within commuting distance of our office, provided overnight accommodation at company expense is not needed to attend the in-person sessions. The company does not provide relocation assistance for this position. If offered the role, candidates who do not currently reside in Pennsylvania must independently relocate to Pennsylvania at their own expense before starting the position. By applying, candidates confirm their understanding of this requirement and agree to meet the Pennsylvania residency and relocation conditions if selected. -- Please do not apply if you do not or cannot meet this job requirement.
• Applicants must be currently authorized to work full-time in the United States.  Our company does not sponsor applicants for work visas.

• Are you a multi-talented professional who thrives in a dynamic, fast-paced environment? Do you enjoy wearing many hats and taking on new challenges every day? Are you interested in learning new things and expanding your skill set?
   
• Are you a masterful organizer with a knack for juggling priorities and meeting deadlines?
   
• Are you skilled at asking the right questions, providing clear answers, and offering guidance to ensure others feel confident and delighted while learning something new?
   
• Do you have an associate's degree in accounting and one (1)  years or more of general accounting or bookkeeping work experience handling accounts payables, accounts receivables, general ledger, payroll, and processing quarterly and month-thed statements? 

• Leading Customer Success: Providing outstanding support, onboarding new customers, and ensuring they succeed with our tools.
• Diving into Accounting & Operations: Handling routine accounting and payroll processing duties with limited supervision in a fully compliant manner. At the direction of management, assist with financial audits and financial reporting; propose and participate in ongoing organization-wide process improvement and operational efficiency projects.
• Flexing your creative muscles to provide Marketing Support: Contributing your talent to marketing campaigns, social media, and promotional initiatives.
• Playing Quality Assurance Detective: Testing and providing feedback about our systems, tools, and the end-to-end customer experience to ensure top-notch performance.
• Expertly manage Event Planning: Organizing company and customer events to foster engagement and collaboration and support business outreach and development activities.
• Collaborating on Human Resources initiatives: Supporting HR activities, including recruitment, onboarding, and employee engagement, to make Bowl Now an incredible workplace for all team members!

• You’re always prepared, leaving nothing to chance, and thrive on managing change effectively.
• You keep your promises, delivering on time and as promised.
• Your integrity and ethics are beyond reproach.
• You have a natural ability to recognize unspoken business needs and adapt effortlessly to address them.
• You anticipate problems before they arise, solving them proactively.
• Change doesn’t faze you—you embrace and adapt quickly.
• You excel at prioritizing and focusing on what truly matters.
• You’re a lifelong learner, always eager to expand your skill set.
• You think strategically, tackling both short- and long-term challenges head-on.
• Building rapport comes naturally to you.
• You always maintain confidentiality and professionalism.
• Your problem-solving is strategic, your follow-up meticulous, and your judgment sharp.
• You genuinely enjoy people and provide exceptional service that earns their trust and loyalty.

• An associate's or a more advanced degree in accounting and one (1) years of general accounting or bookkeeping work experience handling accounts payables, accounts receivables, general ledger, payroll, and processing quarterly and month-end statements is required.
• Some marketing, customer success, and/or sales support work experience is highly desired but not required.
• Must possess “Day 1” proficiency with Quickbooks Online and Microsoft Office, including Excel (e.g., pivot tables, v-lookup, etc.) and working knowledge of general office equipment, coupled with the interest and ability to quickly develop proficiency with other high-tech software and systems.
• Ability to flex work hours as needed to meet time-critical business needs.
• Excellent verbal and written communication skills, including mastery of correct grammar, spelling, punctuation, syntax, and tone, are required to interact effectively with customers, team members, and stakeholders.
• Working independently while collaborating and building strong working relationships with others is critical, especially using digital, phone, and video technologies like Teams or Zoom.

• Background and investigative checks will be performed as part of the hiring process (this may include criminal, motor vehicle, employment/reference, and credit); results must be satisfactory to the company.
• Some local/regional/national travel is an irregular but essential duty. This requires having a valid driver’s license and providing your own transportation to and from industry/business events, as needed. Infrequent overnight travel associated with industry/business events may also be necessary. Expenses will be reimbursed per the company's travel policy.
• If hired, must adhere to all company policies and procedures, GAAP, safety requirements, and other prescribed best practices/industry standards.

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