Customer Success Manager - OEM - Renogy

Customer Success Manager - OEM

Renogy aims to become a global leader of independent clean energy solution. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. From small power banks to complete solar kits, we pride ourselves on supplying top-of-the-line off-grid solar equipment.

Position Overview:

We are seeking a highly motivated and skilled Customer Success Manager - OEM to support our Original Equipment Manufacturer (OEM) partners. This role is critical in managing relationships, ensuring seamless communication between our OEM customers and internal teams, and driving the success of projects.

Based near Elkhart, Indiana, or with flexibility to travel, the ideal candidate will have strong project management expertise, fluency in Mandarin and English, and a passion for off-grid energy solutions. This position reports to the Director of Sales & Marketing and collaborates closely with the Regional Sales Manager to win and maintain OEM business.

Duties and Responsibilities:

This position will be responsible for leading a variety of activities including, but not limited to:

• Visit OEM partners on-site to understand their needs, address concerns, and gather actionable feedback.
• Serve as a liaison between OEM customers and headquarters in China, providing detailed reports and updates.
• Lead and manage OEM-related projects, ensuring timely execution and alignment with business goals.
• Support the Regional Sales Manager in identifying opportunities, addressing customer inquiries, and closing deals.
• Collaborate with internal teams to ensure that customer requirements are communicated clearly and met effectively.
• Provide expertise in off-grid energy solutions to educate and support OEM customers.
• Monitor project progress, identify roadblocks, and proactively resolve issues.

Qualifications:

• Fluency in Mandarin and English to facilitate seamless communication with headquarters and OEM customers.
• Strong project management skills with a track record of handling complex, multi-stakeholder projects.
• Flexibility to travel frequently and spend extended periods in Elkhart, Indiana, as required.
• Excellent interpersonal and communication skills to build trust with customers and internal teams.
• Attention to detail and a commitment to delivering high-quality results.
• Knowledge of off-grid energy solutions or a related technical field is highly preferred.
• Ability to work collaboratively and adapt to a dynamic business environment.

Preferred Qualifications:

• Bachelor's degree in Business, Project Management, or a related field.
• Experience in OEM partnerships, customer success, or account management.
• Familiarity with the RV or off-grid energy market is a plus.

Working Conditions:

(Typical office conditions include the below)

• Abletositandworkatacomputerkeyboardforextendedperiodsof
• Abletostoop,kneel,bendatthewaist,andreachdaily.
• Must be able to climb stairs daily.
• Hoursoccasionallyexceed40hoursper
• Abletolift up to30

Other:

• Other duties as assigned.

The equal employment opportunity policy of the Renogy provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Renogy hires and promotes individuals solely based on their qualifications for the job to be filled.

Renogy reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and employees.

Renogy also provides a work environment in which each employee can be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants.