Customer Service Specialist with Sales - Vert Environmental in Los Angeles

We're seeking a positive, personable customer service with coordinating experience for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

• Medical
• Dental
• Vision
• Paid Vacation/Sick Time
• 401k
• Various discounts on travel/entertainment/wellness/gym membership, etc.

•Answering phone calls

•Calling clients and technicians

•Scheduling field jobs with technicians, clients, and homeowners

•Provide excellent customer service and maintain client relations

•Data entry

•Preparing and gaining work authorizations

•Assist in acquiring billing information for clients and insurance companies

•Keep track of customer accounts and make updates with new account information as necessary

•Record customer interactions and follow up on their experience with our company

•Find patterns in customer complaints and bring them to the team for improvement

•Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

•Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction

•Reply to incoming calls from customers including products and service questions, general information, and complaints

•Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

•Identify common customer issues and bring them to the attention of the team

•Work closely with the sales lead to stay up-to-date on service and product knowledge

•Maintain customer accounts and update with new account information as needed

•Customer service experience required

•Dispatching or scheduling experience a plus

•Detail oriented

•Must be able to work at a fast pace.

•Must live within daily driving distance to the office

•In office position

•Working right in the USA

•High school graduate, G.E.D. recipient, or equivalent

•Previous work in a customer-facing position

•Display strong communication skills, active listening skills, and personal skills

•Must live within daily driving to the office

•Display strong communication skills, active listening skills, and personal skills

•High school graduate, G.E.D. recipient, or equivalent

•Experience working in a customer-oriented atmosphere