Customer Service Specialist - Canon USA & Affiliates

Overview

Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.

Responsibilities

• Responsibilities depend on assigned level (I, II) and business needs

• Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved

• Escalates call in accordance with department procedures

• Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved

• Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions

• Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities

• Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management

• Other duties as assigned

Qualifications

• High School diploma

• Experience working in materials distribution or logistics required. Experience working in healthcare desired

• Minimum 2 5 years experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics

• Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication

• Good interpersonal skills, verbal and written communications skills are required for the successful management of this function

• Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Job Locations US-PA-Philadelphia

Posted Date 4 weeks ago (10/3/2024 9:20 PM)

Requisition ID 2024-18705 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time