Customer Service Sales Associate - AM Consulting Group

We are a dynamic group of motivated business professionals! We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability. As a business, we highlight customer focus. Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.

The best Customer Service Sales Associate’s are always excited to help customers. Someone in this role demonstrates characteristics including being patient, empathetic, and passionately representing the brand. The Customer Service Sales Associate loves to talk and understand the value of good communication skills. They can put themselves in the customers’ shoes and advocate for them when needed. Customer feedback is crucial, and the Customer Service Sales Associate can gather that for our company. Problem-solving also comes naturally to Customer Service Sales Associates, and they are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.

Responsibilities of the Customer Service Sales Associate:

• Receives and Processes customer purchase orders in person

• Enters orders received through direct interactions with customers

• Enters electronic, paper, and manual orders online

• Verifies and confirms customer orders and delivery expectations.

• Quotes prices according to uniform pricing strategy and current market pricing.

• Tracks order exceptions and maintains as needed.

• Sales with Preferred Customers

• Direct Customer Service with new and current customers