Customer Service Representative/order Processor - TEKsystems

Description:

Essential Duties and Responsibilities

Enter customer orders received by email and phone into ERP system

Answer high volume of incoming calls and emails in a timely manner

Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems

Communicate effectively with customers related to order status and coordinate with production regarding backordered items

Communicate with sales, finance and operation teams to ensure orders are fulfilled

Develop and maintain product knowledge to support customer needs and provide solutions

Utilize the use of SalesForce to manage customer issues

Verify product load and quantities match purchase order

Review and retrieve documentation for credit department as needed

Issue credits for pallet returns when applicable

Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records

Execute Daily and Business fundamentals

Willing and able to cross-train on other aspects of the customer service process

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Skills:

Customer service, erp system, order entry, answering phones, microsoft office, typing, multi tasking, scanning, salesforce crm, lawson erp, manufacturing industry

Top Skills Details:

Customer service,erp system,order entry

Experience Level:

Entry Level

#prioritywest

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.