Customer Service Representative-Wilmington, DE - LS Solutions
Wilmington, DE 19801
About the Job
Location: Wilmington, DE
Duration: 03 months-Contract
Client-Healthcare
W2 Acceptable
Pay Rate:$18.00/hr on W2.
Job Description:
Recruiting for a Customer Service Specialist to work at the Medical Group Access Center at Wilmington Hospital. The duties of a Customer Service Specialist include but are not limited to: answer all incoming calls in a timely manner, process and triage them according to nature of call.
Fast paced, call center environment. Looking for candidates who can think critically, have high level of client focus, understand how to verbally communicate with patients, de-escalate situations, and have a desire to help people.
Hours And Schedule:
Monday through Friday: 8:00 a.m. to 5:00 p.m.
Principal Duties And Responsibilities:
Responds accurately to a high volume of calls demonstrating exceptional customer service skills
Receives and responds to all incoming calls
Schedule appointments according to guidelines
Process phone notes
Documentation of call is detailed and accurate
Demonstrates sound judgment of escalating urgent calls
Utilization of computer i.e.: scheduling module and EMR
Enter patient demographics
Ability to multi-task with typing and talking simultaneously
Routing calls appropriately
Utilizes HEAT methodology when service issues arise
Interacts with patients, physicians and staff to provide accurate communication
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
Education And Experience Requirements:
High School graduate
Prior call center/high call volume, customer service and medical office related experience required
Computer and key boarding skill required
Knowledge of medical terminology
Knowledge of physician office systems and practices
Knowledge of computer skills and key boarding
Knowledge of communication center skills
Superior Customer Service and soft skills
Excellent oral and written communication skills
Ability to maintain patient confidential information
Ability to exercise judgment, tact and diplomacy
Ability to handle callers, defusing situations as needed and knowing when to elevate to the next level
Ability to display excellent customer service skills
Ability to establish and maintain effective working relationships with employees, co-workers and management
Ability to maintain regular, consistent and professional attendance, punctuality and appearance.
Employment Type: Contractor
Duration: 03 months-Contract
Client-Healthcare
W2 Acceptable
Pay Rate:$18.00/hr on W2.
Job Description:
Recruiting for a Customer Service Specialist to work at the Medical Group Access Center at Wilmington Hospital. The duties of a Customer Service Specialist include but are not limited to: answer all incoming calls in a timely manner, process and triage them according to nature of call.
Fast paced, call center environment. Looking for candidates who can think critically, have high level of client focus, understand how to verbally communicate with patients, de-escalate situations, and have a desire to help people.
Hours And Schedule:
Monday through Friday: 8:00 a.m. to 5:00 p.m.
Principal Duties And Responsibilities:
Responds accurately to a high volume of calls demonstrating exceptional customer service skills
Receives and responds to all incoming calls
Schedule appointments according to guidelines
Process phone notes
Documentation of call is detailed and accurate
Demonstrates sound judgment of escalating urgent calls
Utilization of computer i.e.: scheduling module and EMR
Enter patient demographics
Ability to multi-task with typing and talking simultaneously
Routing calls appropriately
Utilizes HEAT methodology when service issues arise
Interacts with patients, physicians and staff to provide accurate communication
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
Education And Experience Requirements:
High School graduate
Prior call center/high call volume, customer service and medical office related experience required
Computer and key boarding skill required
Knowledge of medical terminology
Knowledge of physician office systems and practices
Knowledge of computer skills and key boarding
Knowledge of communication center skills
Superior Customer Service and soft skills
Excellent oral and written communication skills
Ability to maintain patient confidential information
Ability to exercise judgment, tact and diplomacy
Ability to handle callers, defusing situations as needed and knowing when to elevate to the next level
Ability to display excellent customer service skills
Ability to establish and maintain effective working relationships with employees, co-workers and management
Ability to maintain regular, consistent and professional attendance, punctuality and appearance.
Employment Type: Contractor
Source : LS Solutions