Customer Service Representative at Ronin Staffing, LLC
Tracy, CA 95304
About the Job
Length: 3-6 month contract with a possibility of extension or conversion to full-time; covering someone on a leave of absence
100% onsite
Note from the manager: Interviews will be through Teams or onsite depending on the candidate; Must be able to start within a week's time.
3 must haves:
The Opportunity: As a Customer Service Representative (CSR), you will represent the client to the customer and act as a critical liaison between the customer, sales, and operations teams.
As CSR, you will receive and process routine customer orders, inquiries, and/or customer issues related to orders.
You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
Responsibilities:
Provides single point of contact for Strategic Customers and Sales Staff for specific customer and/or project information.
Serves as primary contact between Sales, customer, and internal production operations.
Assists customers at the request of or in the absence of sales.
Develops project time lines and monitors to ensure on-time delivery.
Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment.
Uses creative problem solving to achieve sales and customer objectives.
Provides prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates.
Effectively communicates customer expectations to Planning and Scheduling.
Gathers input, evaluates and makes recommendations from a technical standpoint concerning cost, production schedule, etc. based on customer needs.
Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
Receives, evaluates, and distributes customer supplied materials and/or information to appropriate department(s).
100% onsite
Note from the manager: Interviews will be through Teams or onsite depending on the candidate; Must be able to start within a week's time.
3 must haves:
- GED/HS/AA/AS and minimum 3-5 years’ experience in a customer service field with order entry, PO or sales knowledge
- Must be proficient with ERP, Enterprise or SAP and Microsoft Office (Word, Excel, Outlook)
- Must be able to pass a background and drug screen
The Opportunity: As a Customer Service Representative (CSR), you will represent the client to the customer and act as a critical liaison between the customer, sales, and operations teams.
As CSR, you will receive and process routine customer orders, inquiries, and/or customer issues related to orders.
You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
Responsibilities:
Provides single point of contact for Strategic Customers and Sales Staff for specific customer and/or project information.
Serves as primary contact between Sales, customer, and internal production operations.
Assists customers at the request of or in the absence of sales.
Develops project time lines and monitors to ensure on-time delivery.
Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment.
Uses creative problem solving to achieve sales and customer objectives.
Provides prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates.
Effectively communicates customer expectations to Planning and Scheduling.
Gathers input, evaluates and makes recommendations from a technical standpoint concerning cost, production schedule, etc. based on customer needs.
Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
Receives, evaluates, and distributes customer supplied materials and/or information to appropriate department(s).
Salary
20 - 24 /hour