Customer Service Representative at Ronin Group
Tracy, CA 95377
About the Job
Title: Customer Service Representative
Pay Rate: $20/hr to $24/hr – depending on experience
Location: Tracy, CA (100% onsite) MUST BE LOCAL
Length: 3-6 month contract with a possibility of extension or conversion to full-time; covering someone on a leave of absence
Note from the manager: Interviews will be through Teams or onsite depending on the candidate; Must be able to start by Monday June 17th or sooner
3 must haves:
The Opportunity: As a Customer Service Representative (CSR), you will represent the client to the customer and act as a critical liaison between the customer, sales, and operations teams.
As CSR, you will receive and process routine customer orders, inquiries, and/or customer issues related to orders.
You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
Responsibilities:
Provides single point of contact for Strategic Customers and Sales Staff for specific customer and/or project information.
Serves as primary contact between Sales, customer, and internal production operations.
Assists customers at the request of or in the absence of sales.
Develops project time lines and monitors to ensure on-time delivery.
Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment.
Uses creative problem solving to achieve sales and customer objectives.
Provides prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates.
Effectively communicates customer expectations to Planning and Scheduling.
Gathers input, evaluates and makes recommendations from a technical standpoint concerning cost, production schedule, etc. based on customer needs.
Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
Receives, evaluates, and distributes customer supplied materials and/or information to appropriate department(s).
Interprets requests for developmental and other artwork and communicates needs to appropriate department(s).
Prepares quotation requests for estimators and presents appropriate quotes for customers both internal and external as required.
Reviews costing and invoicing to ensure agreement with signed quotes.
Is always "on call" to answer production questions.
Maintains accurate, written record of all events. Alerts both internal staff and customer if significant problems affect either scheduled delivery or final job cost (e.g., heavy, multiple customer alterations).
Assists sales in technical communications to customers.
Backs up other areas of Customer Service as needed.
Performs other job duties as assigned.
What you need to succeed:
Must be able to communicate effectively via telephone and email
Must demonstrate effective interpersonal communication skills
Must be well-organized and able to manage time efficiently.
Must be able to function effectively in a fast-paced environment.
Must be reliable and able to maintain good attendance.
Must be accurate and thorough when capturing and communicating data.
Pay Rate: $20/hr to $24/hr – depending on experience
Location: Tracy, CA (100% onsite) MUST BE LOCAL
Length: 3-6 month contract with a possibility of extension or conversion to full-time; covering someone on a leave of absence
Note from the manager: Interviews will be through Teams or onsite depending on the candidate; Must be able to start by Monday June 17th or sooner
3 must haves:
- GED/HS/AA/AS and minimum 3-5 years’ experience in a customer service field with order entry, PO or sales knowledge
- Must be proficient with ERP, Enterprise or SAP and Microsoft Office (Word, Excel, Outlook)
- Must be able to pass a background and drug screen
The Opportunity: As a Customer Service Representative (CSR), you will represent the client to the customer and act as a critical liaison between the customer, sales, and operations teams.
As CSR, you will receive and process routine customer orders, inquiries, and/or customer issues related to orders.
You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
Responsibilities:
Provides single point of contact for Strategic Customers and Sales Staff for specific customer and/or project information.
Serves as primary contact between Sales, customer, and internal production operations.
Assists customers at the request of or in the absence of sales.
Develops project time lines and monitors to ensure on-time delivery.
Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment.
Uses creative problem solving to achieve sales and customer objectives.
Provides prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates.
Effectively communicates customer expectations to Planning and Scheduling.
Gathers input, evaluates and makes recommendations from a technical standpoint concerning cost, production schedule, etc. based on customer needs.
Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
Receives, evaluates, and distributes customer supplied materials and/or information to appropriate department(s).
Interprets requests for developmental and other artwork and communicates needs to appropriate department(s).
Prepares quotation requests for estimators and presents appropriate quotes for customers both internal and external as required.
Reviews costing and invoicing to ensure agreement with signed quotes.
Is always "on call" to answer production questions.
Maintains accurate, written record of all events. Alerts both internal staff and customer if significant problems affect either scheduled delivery or final job cost (e.g., heavy, multiple customer alterations).
Assists sales in technical communications to customers.
Backs up other areas of Customer Service as needed.
Performs other job duties as assigned.
What you need to succeed:
Must be able to communicate effectively via telephone and email
Must demonstrate effective interpersonal communication skills
Must be well-organized and able to manage time efficiently.
Must be able to function effectively in a fast-paced environment.
Must be reliable and able to maintain good attendance.
Must be accurate and thorough when capturing and communicating data.
Salary
20 - 24 /hour