Customer Service Representative - Streib Company

Customer Service Representative

Location: St. Louis, MO
Schedule: Monday–Friday, flexible schedule, typically 7:30 AM–3:30 PM

About Streib

At Streib, we take pride in delivering exceptional service and maintaining strong relationships with our customers. Our team is guided by our core values of reliability, teamwork, and excellence. We are seeking a Customer Service Representative to be the first point of contact for our customers, providing professional support throughout their service journey while contributing to our team's efficiency and success.

Our Core Values (STREIB)

• Solutions Focused
• Teamwork
• Reliability
• Excellence
• Integrity
• Be Streib

Position Overview

The Customer Service Representative (CSR) serves as the primary contact for customers, managing inquiries, scheduling services, and ensuring a seamless customer experience. This role includes training opportunities in dispatching and requires strong communication, organizational, and problem-solving skills. Reporting to the Project Manager, the CSR works collaboratively to manage customer journeys from start to finish while supporting service team activities.

Key Responsibilities

• Call Management: Handle all incoming calls, ensuring timely and professional responses.
• Scheduling Services: Coordinate and confirm customer appointments, update schedules, and address time and material tickets.
• Customer Support: Provide answers to customer questions, manage complaints, and escalate issues to Project Engineers (PE) as needed.
• Payment Processing: Process credit card payments securely and communicate transactions to the administrative team.
• Dispatching Support (Preferred): Assist with technician dispatching and logistics when needed.
• Customer Journey Management: Serve as the beginning and end touchpoint for customers, ensuring seamless service delivery and follow-up.
• CRM & Reporting: Maintain accurate records in Service Fusion, including updates on customer interactions, service opportunities, and issue tracking.
• Performance Tracking: Update and manage daily service reports, such as WIP (Work in Progress) reviews and customer feedback summaries.

Preferred Skills

• Experience in customer service, preferably in retail or service-based industries.
• Familiarity with scheduling, dispatching, and CRM systems (e.g., Service Fusion) is a plus.
• Strong organizational and multitasking skills.
• A proactive and team-oriented attitude.
• Excellent verbal and written communication skills.

Work Schedule

• Monday–Friday, with flexible hours between 6:00 AM–5:00 PM.
• Typical shifts are 7:30 AM–3:30 PM, adjusted as per business needs.

Why Join Streib?

• Exceptional Benefits: 100% employer-paid medical, dental, and vision coverage for employees and their families, plus 401(k) match and PTO.
• Growth Opportunities: Training in dispatching and opportunities to expand responsibilities.
• Respectful Culture: Join a team that values collaboration, respect, and employee well-being.
• Meaningful Work: Manage impactful customer interactions and support our company mission.