Customer Service Representative/Spanish - Spherion

Our Pleasanton client, seeks a Call Center Customer Service Representative.

This is a 3-6 Month Assignment with potential to convert to perm

Fluent Spanish Speaker Is a MUST

Drug and Background check before starting

What You’ll Do:

Respond to Customer Inquiries. Interact with customers on the phone and satisfy their requests for concrete, including type, color, and timing. When appropriate, ensure customers are aware of the value added products we offer.

Input and Update Concrete Orders. Input concrete orders. Communicate order delivery date and time with customers, including mix requirements, color, add-mixtures, charges, and delivery location. Input and change orders in a timely manner. Inform the Production Manager or department manager of special instructions or if special materials are needed with any given order.

Verify Orders. Ensure that the customer understands all relevant company policies and terms of sale, including "will calls", ordered yards versus actual yards, stand-by, overtime, Saturday charges, and short load charges.

Additional Responsibilities. Other duties as assigned.

Skills You’ll Need:

Education. Must have a high school diploma or GED.

Experience. Must have a minimum of 3 years experience in customer service.

Functional Knowledge. Must have knowledge of products, concepts, practices, and procedures.

• Technology Skills. Must be proficient with Microsoft Word and Excel.