Customer Service Representative - Exchangadisc
Santa Ana, CA 92701
About the Job
Description
We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Santa Ana, CA. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive customer experience. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you!
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Address and resolve customer complaints effectively, ensuring satisfaction.
- Maintain accurate customer records and document interactions in the system.
- Provide product or service information to assist customers with their needs.
- Collaborate with other departments to resolve complex issues.
- Identify and escalate priority issues when necessary.
- Assist in processing orders, forms, and applications.
Skills, Knowledge and Expertise
- High school diploma or equivalent required; associate's degree preferred.
- 1-2 years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and basic CRM systems.
- Ability to multitask and manage time efficiently.
- Friendly, patient, and professional demeanor.
Benefits
- Competitive Salary: $40,000 - $50,000 annually.
- Opportunities for professional growth and career advancement.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Supportive and collaborative team environment.
- On-the-job training to enhance your skills and knowledge.
Source : Exchangadisc