Customer Service Representative - Russell Tobin

Russell Tobin & Associates is currently seeking Customer Service Representatives to work for our client in the Education industry. Apply now for consideration!

Contract: Expected Duration: Feb 18th, 2025- May 23rd, 2025 (13-Week Assignment)

Location: Apple Valley, MN (Onsite)

Pay Range: $20.67/hour

Training: Mon-Fri 8am-5pm (40 hours for 2 weeks onsite)

Post training schedule: Mon- Friday: 30 Hours/ Week (CAN will start between 6:00-7:30 AM)

Brief Summary:

This position involves troubleshooting technical issues, educating users on the use of software, and ensuring a high-quality partner experience for educators and educational staff.

Responsibilities:

• Provide first-level support via calls, emails, and chats for our client products and services.
• Troubleshoot and resolve technical inquiries related to product functionality, test preparation, and reporting.
• Guide users through diagnostic procedures and replicate issues when necessary.
• Document all interactions accurately in the CRM system.
• Communicate clearly and professionally with educators, offering support in a calm and empathetic manner.

Requirements:

• Customer service experience, with a background in retail, food service, or technical support.
• Basic understanding of consumer-level technology and Microsoft Office Suite.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and the ability to manage multiple tasks.
• Experience with Salesforce is a plus (training provided).
• High school diploma or equivalent required.
• A minimum of two years of experience in call center, technical, or product support roles.
• Educational backgrounds such as teaching assistant or school support roles are encouraged to apply.

Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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