Customer Service Representative - MMQCI
Saco, ME 04072
About the Job
The successful candidate will be a cheerful and energetic professional who enjoys performing a variety of tasks at a fast pace. They enjoy being well-organized and accurate, performing detailed tasks according to established MMQCI procedures while exhibiting a positive can-do attitude. The preferred candidate will have experience entering data into a variety of computer systems. Our Customer Service staff are the ‘face’ of MMQCI. This position is absolutely key in moving our company forward as we strive to grow and serve our customers’ quality control needs for their medical laboratory testing. We have found that our most effective collaboration and creative output stem from daily in-person interactions. As such, this role requires a full-time presence at our office in Saco, ME, and remote work is not an option for this position.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
MINIMAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
BENEFITS:
Maine Molecular Quality Controls, Inc. (MMQCI), located in Saco, Maine, designs, develops, manufactures, and sells unique quality control products used by hospital laboratories and manufacturers to monitor the accuracy of tests for genetic, oncologic, and infectious diseases. MMQCI has patented technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products. We are a small, growing company and offer a relaxed but challenging work environment.
MMQCI is conveniently located in beautiful southern coastal Maine, minutes from the Maine Turnpike, Portland International Jetport, and less than 2 hours from Boston. Close by are fabulous Portland restaurants, sandy beaches, and a plentiful supply of Maine lobsters! Many terrific outdoor activities are easily accessible including hiking, biking, kayaking, fishing, skiing and snowshoeing. We are in a brand new, state-of-the-art facility located in Saco right next to the Eastern Trail. Come join us!
NO RECRUTERS PLEASE.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Promptly and professionally responds to local and global customer inquiries of MMQCI’s products, components, and pricing to achieve satisfaction
- Assists in the retention and acquisition of new customers through thoughtful and meaningful interactions via phone and email
- Assists customers who are experiencing technical problems by quickly resolving issues or forwarding more complex issues to the appropriate technical resource within MMQCI
- Processes customer orders efficiently with 100% accuracy and reviews for completeness according to procedures
- Maintains and manages records of customer interactions and files documents
- Assists with packaging, shipping, tracking, and inventory
- Collaborates with other teams including Quality Assurance, Production, Manufacturing, and Research and Development
MINIMAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Associate's degree required; Bachelor's degree preferred
- Familiarity of medical or clinical laboratory science desired
- Minimum of two years customer service experience required
- Cheerful attitude and strong work ethic
- Excellent oral and written communication skills
- Effective interpersonal skills to build relationships with internal and external customers
- Strong phone handling experience and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Proficiency with Microsoft Office software (Excel, Word, Outlook) is required
- Experience with shipping websites such as FedEx and UPS are a plus
- Flexible; accustomed to fast-changing priorities
- Works efficiently and quickly but with great attention to detail
- Strong work ethic: willingness to help whenever and wherever needed, ability to multitask
- Interested in MMQCI’s mission to contribute to the highest standard of patient care
- Must be a nonsmoker due to product contamination prevention requirements
- Moderate lifting, walking, standing, sitting, bending, reaching and twisting required
BENEFITS:
- Medical insurance
- Dental insurance
- 401(k)
- Profit sharing plan
- Vacation
- Holidays
- Sick leave
- Parental leave
- Disability and Life Insurance
Maine Molecular Quality Controls, Inc. (MMQCI), located in Saco, Maine, designs, develops, manufactures, and sells unique quality control products used by hospital laboratories and manufacturers to monitor the accuracy of tests for genetic, oncologic, and infectious diseases. MMQCI has patented technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products. We are a small, growing company and offer a relaxed but challenging work environment.
MMQCI is conveniently located in beautiful southern coastal Maine, minutes from the Maine Turnpike, Portland International Jetport, and less than 2 hours from Boston. Close by are fabulous Portland restaurants, sandy beaches, and a plentiful supply of Maine lobsters! Many terrific outdoor activities are easily accessible including hiking, biking, kayaking, fishing, skiing and snowshoeing. We are in a brand new, state-of-the-art facility located in Saco right next to the Eastern Trail. Come join us!
NO RECRUTERS PLEASE.
Powered by JazzHR
Source : MMQCI