Customer Service Representative - Acum Connect

Welcome to Acum Connect, where innovation meets connection. We are a dynamic marketing and public relations firm committed to propelling brands to new heights through strategic communication and innovative marketing solutions.

Job Overview:

We are seeking a Customer Service Representative to handle client inquiries, resolve issues, and ensure high customer satisfaction. This position involves assisting customers through phone and email communication.

Pay Range:

$16.50 - $27.00 hourly

Responsibilities:

• Handle inbound calls and respond to emails promptly.
• Resolve product or service issues by clarifying customer concerns.
• Maintain accurate records of customer interactions.
• Coordinate with internal departments for issue resolution.
• Meet performance targets and ensure high customer satisfaction.

Minimum requirements

• High school diploma or equivalent.
• Excellent communication and problem-solving skills.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in Microsoft Office and CRM systems.

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work environment

Contract: Permanent

Minimal education: Associate Degree

Professional level: Without experience