Customer Service Representative - EWM

Job Summary: Provides service to customers who require assistance with issues involving their fare media consisting of invoices, accounts and retail purchased transponders. Responsible for providing professional, knowledgeable, and courteous in person support to all account holders, patrons, and transit operators. This position typically works under on-site supervision.

Essential Job Duties and Responsibilities:

Call and greet customers from a lobby queue system
Processes all information, requests, documents, and money transactions
Performs all assigned tasks as quickly and accurately as possible
Handles customer settlements, escalations and disputes as needed
Follows all established policies, procedures, and written/verbal instructions
Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
Answers all inquiries related to fare media
Provides in person customer service handling cash transactions daily
Reconciles cash drawer at the end of each shift
Reconciles personal assigned inventory at each shift
May need to conduct weekly or monthly inventory audits as requested

Minimum Job Requirements:

High school degree, or equivalent, plus two years' experience in a Retail or Customer Service environment. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM) preferred. Proficient in Microsoft Office is a plus.

Employnet follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.

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