Customer Service Representative - Navia Benefit Solutions
Moraine, OH
About the Job
Starting pay is $17/HR - with room to meet milestones and reach $18.50 within the first year! If you are within 30 miles of an office location, positions will be in-office for 1 year - then eligible for a hybrid schedule Schedule after training is as follows: M-F 8-5 PST 9-6 MST 10-7 CST 11-8 EST
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
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Essential Functions |
Support customer questions through phone, email and other forms of service delivery
Able to complete 80-100 transactions per day with empathy and compassion
Educate participants about their IRS regulated benefits
Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
Execute a high level of service delivery in interactions both external and internal
Follow best practices for sensitive HIPAA information
Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house wiki, CRM, etc)
Follow a strict phone schedule (schedule adherence will be measured)
Requirements |
1 year of customer service or caretaker experience
Must have a great phone personality and genuinely enjoy helping people
Able to communicate IRS benefits conversationally in laymen terms
Strong oral and written communication skills
High attention to detail
Must be able to multi-task (working on administrative tasks in between phone calls)
Must have excellent follow through and organizational skills
Strong time management skills
Consistent attendance is a crucial part of this role and will be closely monitored and measured
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA
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