Customer Service Representative - Dameron Hospital

We are a leading contracting company that specializes in providing high-quality services to our clients. Our company has been in the industry for over 10 years and has built a strong reputation for delivering exceptional results. We are committed to providing a positive and professional work environment for our employees, and we value teamwork, integrity, and excellence in everything we do.

Position Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative (CSR). In this role, you will be responsible for providing excellent customer service to our clients and ensuring their satisfaction with our services. As a CSR, you will serve as the primary point of contact for our clients and will handle all inquiries, complaints, and requests in a timely and professional manner.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Provide accurate information about our services, pricing, and policies to customers

- Handle and resolve customer complaints and issues with empathy and professionalism

- Process orders, payments, and refunds accurately and efficiently

- Maintain customer records and update information as needed

- Collaborate with other departments to ensure timely resolution of customer inquiries and issues

- Continuously identify and suggest improvements to enhance the customer experience

- Meet and exceed customer satisfaction goals and metrics

- Stay up-to-date with product and service knowledge to provide accurate information to customers

Qualifications:

- High School diploma or equivalent required; Bachelor's degree preferred

- 1-2 years of experience in customer service or related field

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making skills

- Ability to handle multiple tasks and prioritize effectively

- Proficient in Microsoft Office and customer service software

- Ability to work in a fast-paced and dynamic environment

- Strong attention to detail and accuracy

- Positive attitude and ability to work well in a team

We offer competitive salary and benefits package, including health insurance, paid time off, and opportunities for growth and advancement within the company.

If you are a team player with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic and growing team as a Customer Service Representative!

Benefits:

- Competitive salary

- Health insurance

- Paid time off

- Training and development opportunities

- Supportive and collaborative work environment

- $25 - $65 Per Hour