Customer Service Representative - Sigma Supply

Job Title: Customer Service Representative

Schedule:Mon-Fri, 8:00am to 5:00pm

Position Overview

Our customer service representatives demonstrate strong skillsets in problem-solving, organization, inventory replenishment, and communication to help provide the Sales Team of Sigma Supply with the right tools to benefit our customer base.

Responsibilities Include

• Serve customers and sales staff by providing product/service information, and by resolving product/service issues
• Maintain customer accounts
• Resolve conflicts by clarifying customer's needs, determine what caused the problem and what the solution needs to be, and explaining the resolution to the client
• Work autonomously to build relationships with assigned customers and reps
• Keep work area clean and organized
• Be able to be flexible for support for other departments
• Positive attitude and friendly demeanor in correspondence with customers
• Maintain confidentiality of company/customer proprietary information

The ideal candidate will have

• 2 years in customer service and distribution/manufacturing
• Proficiency in written and verbal communication
• Phone etiquette
• Listening
• Conflict resolution
• Documentation knowledge
• High school diploma or GED
• Familiarity with Microsoft Office programs
• Experience in order entry, tracking, and follow-up