Customer Service Representative -- IMMEDIATE HIRE ASAP - RAD NYC

Customer Service Representative

Benefits

1. Competitive Compensation
2. Direct Coaching
3. Career Growth Opportunities

Key Duties
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure. 

Roles 

1. Identify the customer’s needs, collect relevant information, and provide solutions
2. Refer to pre-made scripts for a variety of customer service topics
3. Use best practices in customer service techniques to develop rapport and build relationships with customers
4. Document all customer interactions
5. Meet personal and team quotas
6. Attend trainings to maintain up-to-date skills and knowledge

Requirements

1. High school diploma/GED
2. Previous experience as a Customer Service Representative or in a similar role is preferred 
3. Comfortable using computers and customer management software
4. Excellent phone and verbal communication skills
5. Understanding of active listening techniques
6. Ability to work well under pressure
7. Highly organized with the ability to prioritize projects and manage time effectively

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