Customer Service Representative - Swift7 Consultants

About Us

Swift 7 Consultants is a trusted partner in delivering top-notch customer service and innovative solutions to businesses nationwide. Our mission is to provide outstanding client support while fostering a positive and inclusive work environment for our team. Join a company that values growth, teamwork, and excellence!

Job Description

We are seeking a motivated Customer Service Representative to join our Houston team. In this role, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person with a friendly and helpful attitude.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Maintain detailed and accurate records of interactions in our CRM system.
• Collaborate with internal teams to ensure seamless service delivery.
• Provide product or service information to current and potential clients.
• Follow up with customers to ensure satisfaction.

Skills and Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in basic computer applications, such as Microsoft Office Suite.
• Problem-solving and critical-thinking abilities.
• Previous customer service experience preferred but not required.

Benefits

• Competitive salary ranging from $34,000 to $45,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Career development and training opportunities.
• Friendly and supportive team environment.