Customer Service Representative HVAC - Quality Degree Heating and Air Conditioning

Join Quality Degree Heating and Air Conditioning, a trusted leader in residential HVAC services in Royersford, PA, with over 25 years of excellence in the community. At Quality Degree, you’ll find a supportive and growth-focused environment that values both its employees and customers. This isn’t just a job—it’s an opportunity to build a fulfilling career with a company that cares.

Are you a friendly and motivated Call Center Representative who loves connecting with people over the phone? Do you thrive on building rapport and engaging in meaningful conversations? If you’re ready to take the next step in your career with a dynamic team, Quality Degree Heating and Air Conditioning wants to hear from you!

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information and resolve customer inquiries and issues efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow communication scripts and guidelines to ensure consistency and quality of service for customers.
• Meet or exceed performance targets and customer satisfaction metrics.
• Collaborate with team members and supervisors to continuously improve processes and service quality.
• Stay up-to-date with company products, services, and policies to provide informed assistance.

• Minimum of one (1) year of proven experience as a CSR in electrical, plumbing or HVAC.
• Ability to work daily at our Royersford office location.
• Availability to work from 8 AM to 4:30 PM on a consistent daily basis.
• Proficiency in basic computer skills, including Microsoft Word, Excel, and Outlook.
• Experience using ServiceTitan is highly desirable but not required. 
• Successful completion of a background check and drug test.
• Excellent customer service skills with strong verbal and written communication abilities.

• Comprehensive Medical Coverage: We cover 100% of your premiums for health, dental, vision, life insurance, and both short-term and long-term disability.
• Time to Recharge: Enjoy paid time off, sick days, and holidays to ensure work-life balance.
• Peace of Mind: We provide an employer-sponsored life insurance policy to protect what matters most.
• Cutting-Edge Tools: Work with the latest technology to support your success.
• Financial Growth: Benefit from a Simple IRA with a company match to secure your future.
• Team Fun: Join a great team that knows how to unwind with happy hours, exciting outings, and more!
• Family First: As a Family Sensitive workplace, we prioritize balance and understand the importance of flexibility.

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