Customer Service Representative - Ciocca Automotive
Ewing Township, NJ 08638
About the Job
***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***
Ciocca Collision of Ewing for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing top-notch service and support. You will handle inquiries, resolve complaints, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to problem-solve under pressure.
Schedule: Monday-Friday; Day-Time Hours; Full Time
Why choose Ciocca Automotive?
- Proven career path, promotional opportunities
- 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!)
- Service & parts discounts
- World class training
- Volunteer and community service opportunities
- Employee engagement events
- 401(k) Retirement Plan (with employer match)
- Employee Referral Bonus Program
- Paid Holidays & Paid Time Off
- Employee Assistance Program
- Medical, Dental, Vision, FSA, HSA plans
- Disability, Life, Accident, Critical Insurance
Responsibilities include but are not limited to:
- Serve as the primary point of contact for customers, answering their inquiries and providing exceptional service
- Resolve customer complaints using a calm and empathetic approach
- Identify and escalate priority issues to the appropriate team members
- Maintain accurate and up-to-date customer information in the database
- Collaborate with other team members to achieve departmental goals and improve overall customer experience
- Follow company policies and procedures to meet service level agreements
- Stay up-to-date with product knowledge to effectively address customer needs and provide appropriate solutions
- Recommend process improvements to enhance efficiency and customer satisfaction
Qualifications include but are not limited to:
- High school diploma or equivalent; associate's degree or higher is a plus
- Proven experience in a customer service role, preferably in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to handle difficult customers in a professional and courteous manner
- Proficient in using customer service software, CRM systems, and Microsoft Office
- Bilingual proficiency in a second language a plus
- Knowledge of industry-specific customer service practices
- Familiarity with customer service metrics and KPIs
With 18+ collision centers and growing, there are many opportunities for advancement.
Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.