Customer Service Representative - Entry Level - OED

We are actively seeking a dedicated Customer Service Representative to join our dynamic team. This entry-level position offers an exceptional opportunity to showcase your communication skills and commitment to client satisfaction.

Key Responsibilities:

• Client Interaction: Address inquiries, resolve issues, and provide assistance to clients and customers.
• Relationship Building: Cultivate and nurture strong relationships with clients through regular communication and follow-ups to ensure satisfaction and loyalty.
• Event Support: Collaborate with internal teams to ensure the seamless execution of events and campaigns, offering support and assistance as needed.
• Event Organization: Assist in organizing events, including logistics, venue coordination, and attendee management.
• Feedback Collection: Gather feedback from clients and customers to identify areas for improvement and implement solutions to enhance the overall experience.
• Record Keeping: Maintain accurate records of client interactions, inquiries, and feedback.
• Strategy Development: Collaborate with team members to develop strategies for enhancing customer satisfaction and retention.
• Industry Awareness: Stay informed about industry trends and developments to better serve clients and anticipate their needs.
• Brand Adherence: Uphold brand guidelines and values at all times.

Requirements:

• Communication Skills: Excellent verbal and written communication skills with a strong focus on customer service.
• Task Management: Ability to effectively prioritize tasks in a fast-paced environment.
• Attention to Detail: Strong organizational capabilities and attention to detail.
• Experience: Previous experience in customer service or client relations is preferred but not required.
• Teamwork: Ability to work independently and collaboratively as part of a team.
• Passion for Service: A strong passion for delivering exceptional service and creating memorable experiences for clients and customers.

Why Join Us?

• Comprehensive Training: Receive thorough training to equip you with the skills needed for success.
• Career Advancement: Opportunities for career advancement and personal growth.
• Supportive Environment: Work in a supportive and high-energy team environment.
• Competitive Compensation: Enjoy a competitive salary with performance-based incentives.