Customer Service Representative - Blue Thunder Technologies

Company Overview:

The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic's rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect.

Position Summary:

It’s an exciting time for Blue Thunder Technologies, a division of The Tranzonic Companies, as we are growing and expanding our team. Blue Thunder is a global distributor of consumable supplies used in controlled environments (pharmaceutical manufacturers, medical device manufacturers, biotechnology companies, etc.) and electronic manufacturing (contract manufacturers, semiconductor companies, etc.). We are seeking a Customer Service/Order Entry Representative. The ideal candidate is willing to learn, work hard, and can multitask.

Essential Functions and Responsibilities:

• Process customer orders
• Process orders to vendors
• Work directly with customers either by telephone or via email.
• Office administrative duties
• Obtain and evaluate all relevant information to handle product and service inquiries
• Follow up with vendors/customers to ensure seamless delivery of products
• Provide information and support to customers on questions about orders, status, complaints, and returns
• Assist with AP/AR clerical work
• Assist sales team with quote/re-quote
• Inventory management
• Maintain accurate records of customer, interactions, and issues.

Education, Certifications and Licensures:

• Bachelor’s Degree is highly preferred
• Excellent follow up skills
• Must have a positive and friendly attitude and a strong work ethic
• Strong problem analysis and problem-solving skills
• Customer service oriented