Customer Service Representative - CRG

Customer Service Representative

Summary: Our transformative logistics client is currently seeking a Customer Service Representative in the Elk Grove Village, IL area. As a Customer Service Representative, you will be responsible for ensuring exceptional service delivery to customers, business partners, and drivers. You will play a key role in monitoring deliveries, addressing customer concerns, and resolving issues to meet our commitments and exceed customer expectations.

Location: Elk Grove Village, IL

Duration: 26 Weeks

Pay Rate: $18.00 per hour

Shift Hours: Monday - Saturday, 7:00 AM - 7:00 PM

Responsibilities:

• Assist customers and business partners through phone and email communication, providing timely and accurate support.
• Professionally handle customer complaints and inquiries, ensuring issues are resolved in a calm and efficient manner.
• Diagnose, assess, and resolve customer issues related to deliveries, orders, and services.
• Monitor and track the progress of delivery routes, ensuring timely and accurate completion of services.
• Scan haul-away pods and verify stamps to ensure proper documentation and tracking.
• Process order changes, cancellations, and updates to ensure customers’ needs are met promptly.

Qualifications:

• Proficiency in Microsoft Office programs (e.g., MS Project, Word, Excel, PowerPoint).
• High school diploma or equivalent.
• At least 1 year of related experience, preferably in a call center or customer service environment.

Category Code: JN003