Customer Service Representative - HT Berry

Job Title: Customer Service Representative

Reports To Job Title: Sales Manager

Work Location: HT Berry

Business Units/Regions Responsible for: HT Berry

Approximate # of Direct Reports: 0

% of Travel Required: 0

FLSA Status: Nonexempt

Position Overview

Assist customers and sales professionals in all aspects of the customer service process.

Responsibilities Include:

• Assist customers and sales in placing orders daily.
• Enter orders into the computer system.
• Help customers determine the appropriate product type.
• Research for pertinent information regarding deliveries, stock, credit, special orders and pricing.
• Place calls to customers to take standing orders daily, and interact with sales with respect to the expediting of customer orders.
• Adjust orders in the computer system when necessary.
• Coordinate SMPU, FedEx, customer PU and emergency deliveries with the shipping department.
• Quote prices when necessary.
• Forward leads to the Sales department.
• Request warehouse to check stock for shortages and mis-picks.
• Prepare special orders requested by customer and salesperson.
• Send copies of invoices when requested by customers or sales.
• Assist warehouse with calls regarding problems with deliveries and customers.
• Other duties as assigned.

The ideal candidate will have:

• High school diploma required; Associates Degree preferred.
• Six months to one (1) year of experience in a customer service environment preferred.
• Ability to communicate effectively with sales professionals, customers, team members and management required.
• Must be detailed oriented and well organized.

This position offers competitive pay and comprehensive benefits to include:

• Medical
• Dental
• Vision
• Paid Time Off
• 401K

Interested? Apply Today!