Customer Service Representative - B2B - Custom Fabricating & Supplies

Customer Service Representative - Drive Client Success and Business Growth

Join a dynamic team where customer service meets business development! As a Customer Service Representative at Custom Fabricating & Supplies, you'll not only be handling client interactions but also helping drive our business forward by identifying government contract opportunities.

Why This Role Matters: You'll play an essential part in maintaining positive client experiences and proactively seeking new opportunities for growth. From quotes to order processing, you'll ensure every interaction meets our high standards.

Highlights of Your Day-to-Day:

• Develop strong client relationships with a customer-first approach
• Manage the entire order process with accuracy and efficiency
• Partner with Sales, Operations, and other departments to support client needs
• Search for relevant government contracts and support bid documentation

Your Ideal Skillset:

• High school diploma (or equivalent)
• 3 years in customer service, in a B2B setting
• Proficiency in Microsoft Office and ERP/CRM systems
• Excellent organizational and time management skills
• Strong communicator with a detail-oriented approach
• Comfortable working independently and with teams