Customer Service Representative - The Fountain Group
Alpharetta, GA
About the Job
Hello,
My name is Nathan, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Alpharetta, GA. Details for the position are as follows:
Job Description:
- Location: Hybrid but only after they have been through training and can show they can do the job.
- Payrate: 20/hr
- Provide Best in Class Customer Service to both internal and external customers through exceptional communication (written and verbal) skills.
- The Patient Care Coordinator is responsible for Game Ready Direct Program order management and other direct to patient rental orders, along with various programs that will ultimately increase sales.
- In this role the Patient Care Coordinator will work together with patients,
- Avanos sales team and other relevant internal and external parties of Avanos, to successfully process rental orders in a timely manner.
- Additional responsibilities include but are not limited to patient in-service via phone, patient surveys, order extensions, inquiries, inventory retrieval management, among other related activities. Reports to Patient Care Lead.
Qualifications:
- Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative.
- Spanish (Written and verbal) – Preferred
- AA degree or actively pursuing a degree – Preferred
- Experience with SAP or another ERP software – Preferred
- Experience in Salesforce.com or other CRM software – Preferred
- Proficiency in Microsoft Outlook – Preferred
- Knowledgeable in Excel – Preferred
- Other Customer Service Skills (order services, logistics/shipping knowledge) - Preferred
If you are interested in hearing more about the position, please respond to this posting with your resume attached or contact me at 813-321-6199
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.
Source : The Fountain Group