Customer Service Associate - Sterling Engineering

Troy, NY

About the Job

Customer Service Associate

Location: Troy, NY
Salary: $20/hour + Commission

Benefits:

Medical, Dental, and Vision insurance
401(K) with company match
Exclusive Product Discounts
Paid Time Off

Key Responsibilities:

Resolve customer inquiries, process orders, and maintain customer account details.
Follow company protocols, aiming to enhance department efficiency.
Build strong relationships with customers and internal sales teams, offering proactive sales support.
Handle customer inquiries via phone and in-person interactions.
Schedule and bill services, deliveries, and installations; coordinate with service/operations managers.
Process payments and maintain accurate internal reports.
Make outbound calls to customers for service scheduling and offering maintenance plans.
Perform outbound collection calls and manage over-the-counter orders.
Address customer complaints, ensuring resolutions are met.
Keep detailed records of customer interactions, including inquiries, complaints, and solutions.
Complete contract forms, process address changes, and manage service discontinuation requests.
Refer unresolved grievances to designated departments for further investigation.
Manage billing for services and arrange deposits or payments as necessary.
Contact customers to provide information on inquiries, claim investigations, or adjustments.
Upsell additional services or products.
Assist with any other duties assigned by the General Manager.

Minimum Requirements:

1+ years of customer service experience
High school diploma or GED
Proficiency with Microsoft Word and Excel
Data entry experience
Customer service experience, ideally in a sales or marketing environment

Essential Skills:

Computer proficiency with Microsoft Office (Excel and Word)
Familiarity with Windows OS
Ability to learn a proprietary customer service system
Strong interpersonal and communication skills (both verbal and written)
Professional phone etiquette

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

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Source : Sterling Engineering