Customer Service - ibex
Pittsburgh, PA 15235
About the Job
Overview:
Customer Service Representatives are responsible for creating an exceptional experience at every interaction for both new and existing customers.
If you don’t meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.
Responsibilities:Your day-to-day will involve:
Duties include, but are not limited to:
- Communicating with customers regarding products and services using email and phone platforms
- Full range of billing and collections duties
- Negotiating and completing order requests as needed
- Working with customers patiently, tactfully and efficiently
- Accurately computing and quoting various fees and adjustments
- Providing options to the customer based on product and service needs
- Full range of repair resolution duties
Some things we consider critical for this role:
- Experience in a customer focused role
- Outstanding written and verbal communication skills
- Ability to work independently and make solid decisions
- Professional
- History of excellent work attendance
- Basic math skills, data entry skills, and sales aptitude
- Basic knowledge of legacy Telco products preferred
- Experience with Microsoft Office
Must haves for this job:
- High school diploma or the equivalent
- 18 Years of age or older
Source : ibex